Customer information
Returns & cancellations
Contact us on 01494 417906 or sales@risboroughgm.co.uk if you need to cancel an order, return an item or report a fault. Please include your name, order details and the product model.
Before an order is confirmed
A basket or email request is not yet a confirmed order. Let us know if you no longer want to proceed before we agree the final price and payment with you.
Distance purchases
For eligible purchases made remotely, you can normally tell us you wish to cancel within 14 days of receiving the goods, without giving a reason. You then have a further 14 days to return them. Some types of goods have exceptions; we will explain any relevant exception before confirming your order.
Contact us before sending an item back so we can provide return instructions. We will explain return transport arrangements and any applicable costs when confirming your order. Refunds are handled in line with your statutory rights.
Faulty or incorrect goods
If there is a fault or the item is not as described, contact us promptly. Your statutory rights are separate from the change-of-mind cancellation period.