Customer information
Privacy notice
Risborough Garden Machinery Limited (company number 14474554) is responsible for the personal information you send us through an enquiry or order request. Our registered office is Lily Bank Farm Barn, Lily Bottom Lane, Parslows Hillock, Princes Risborough, HP27 0RN. Contact us at sales@risboroughgm.co.uk or 01494 417906.
What we use
When you email or call, we may receive your name, contact details, postcode, product and machine details, and the information you choose to include. Your basket is kept in your browser so it can remember your items. Website hosting may process technical information needed to deliver and secure the site. This website does not collect payment card details.
Why we use it
We use enquiry details to reply, prepare a quote, arrange an order or service, and keep necessary business records. The legal grounds are taking steps at your request before a contract, performing a contract, meeting legal obligations, and our legitimate interest in responding to enquiries and keeping the service secure. We do not add you to a marketing mailing list through this checkout.
Sharing and retention
We may share relevant details with our email and website providers, and with a delivery or service provider where needed for an agreed order. We keep enquiries while dealing with them and for a reasonable period to handle follow-up; order and accounting records are kept for the periods required by law. We do not sell customer contact information.
Your choices and rights
You can ask us about the information we hold, request a correction or deletion where applicable, and object to certain uses by contacting us. You can also raise a concern with the Information Commissioner's Office.